Is Innovative Partners health insurance a scam?

Hey everyone, I’m really confused and worried. I recently signed up for a health insurance plan with a company called “Innovative Partners” after finding them online when I was looking for marketplace insurance. The person on the phone made it sound good, but now I’m seeing a lot of people online saying they are a scam. For example, one user said they spent months trying to cancel their insurance from May/June 2024 and still got charged. Another person mentioned they were owed hundreds of dollars in reimbursement that they never received. I’m starting to think I made a huge mistake. Has anyone else had experience with them?