Is Lemonade Insurance bad? I want to hear real reviews.

It seems like Lemonade’s customer service relies heavily on AI chatbots, which can be frustrating when you have a complex issue that needs a human touch. One person was even told that multiple people they were communicating with were actually AI bots. This lack of direct human interaction and a phone number to call listed in the app makes me hesitant to rely on them if I ever needed real help with a claim.